A further open letter from BMI Baby

Dear Ms H

Thank you for your recent correspondence in respect of the above booking with bmibaby.

I was sorry to read that you were not allocated the seat that you pre-booked and would like to extend our apologies for the inconvenience this may have caused.

As per bmibaby's terms and conditions of which you agreed to at the time of making your booking, the airline will endeavour to assign passengers their requested seat, however, in some circumstances it may not be possible to guarantee seat assignments.

For operational reasons the airline reserves the right to change the aircraft type that it operates and in such circumstances the airline will make every effort to place passengers in the same or similar seats, however this mat not be possible. In circumstances such as this no refund will be given.

On behalf of bmibaby, may I take the opportunity to extend to you our apologies for the inconvenience experienced. I do very much hope that you have not been deterred from considering future travel with bmibaby.

Yours sincerely

Amy Stevenson
bmibaby customer relations (sic)

NOTES FOR THE READER

The group may have raised one or two more complaints than just the seat allocation, presumably BMI Baby are not sorry about the hideous delays and other inconveniences.

The change of plane was to a BIGGER plane with more seats, difficult to see how re-allocating the seats can have been a challenge.

No efforts were in fact made to try and re-allocate the seats.

The group were charged extra for pre-allocating their seats.

Ms Stevenson's hopes are unlikely to be fulfilled