A further open letter to BMI Baby

Nigel Turner
Chief Executive Officer
BMI
Donington Hall
Castle Donington
Derby DE74 2SB

30 January 2008


Dear Mr Turner

I am quite sure you remember my letter dated 8 January which your PA kindly and politely responded to in your absence.

Since then however I have had an astonishing letter from a Miss Stenson in your complaints department which I am sure will shock you.

Miss Stenson explains that, although we paid for our seat allocations, we were not entitled to receive them.

Let me say that again.

We paid for seat allocations. But were not entitled to receive them.

I can only assume you are as flabbergasted as I am.

If you paid for a car and, while waiting for delivery, the dealer sent someone round to tell you that he had changed his mind and you could not have the car or a refund, what would you think?

You would think the bugger had stolen your money.

And you would be absolutely right.

Miss Stenson protests that the aircraft was changed. And indeed it was, causing us massive delays and inconvenience. But it still had a fully functioning row six and a row seven (how many charter flights do not) so this adds to the insult rather than explaining it or providing a basis for reneging on the arrangement.

Please speak to someone in your complaints department immediately. They are obviously very confused about the concept of payment for a service. Alternatively I would be happy to raise the matter with the national press and invite their views on this subject.

With thanks in advance for your help in resolving this matter swiftly.

Kind regards



Christine H