10 January 2008
Ms Christine H
[Address]
Dear Ms H
Thank you for your letter dated 8 January 2008 to our chief executive officer, Nigel Turner. As Nigel is away from the office at this time I thought it best to respond to you on his behalf.
I was very sorry indeed to read of the difficulties you encountered in relation to your flights to and from Geneva. Due to the nature of your complaint, I have asked for one of our customer relations executives to review this matter in more detail and respond to you direct.
In the meantime, on behalf of bmi, may I extend to you our initial apologies for the difficulties you encountered, and thank you for bringing the matter to our attention.
Yours sincerely
Ellie Robinson
p.a. to Nigel Turner
chief executive officer
cc Customer Relations
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